T&C's
Terms & Conditions
By booking a class, you automatically agree to the below Terms & Conditions.
Posture London LTD
Purchase & Bookings Policy
All class packs must be purchased, before booking a class OR session
All group class, retail purchases, and bookings can scheduled through the Momence App.
Intro offer packs are available once only per new client. Intro offers are non-refundable, and not transferable to another client. Intro offers will expire 1-month from the date of purchase.
All packages are non-refundable and are not transferable to another client. Clients may not share accounts. Package and class expirations will be as follows:
• Drop in class - expires within 1-month from date of purchase
• Membership classes must be used within their perspective months and will renew on the date of purchase.
Packages
Months are defined as 1-calendar month from the date of purchase, all expiration dates are listed on your account at the date of purchase.
Membership Terms
Posture London offers 2 different types of reformer membership (3-month membership and 12-month memberships). The membership agreement commences once you have paid your first monthly payment.
Duration: When joining Posture London on a monthly membership you are agreeing to remain in a member for the full duration of the membership period. Your membership will automatically renew at the end of the contract term, after all direct debits have are paid. If you wish to cancel your membership at the end of the membership period, please email info@posturelondon.com, at least 15 days prior to your membership renewal.
By purchasing a contract you agree to make Regular monthly payments which must be paid on the date(s) agreed, missed payments will incur a charge; missed payments that aren’t reconciled within 5 working days will result in a suspension of services. If you have a discounted Membership and you change to a new Membership product, you will waive the right to the discount (or any Promotional Rate) on the original Membership and pay the standard price on the new Membership. If you have a discounted Membership and your Membership is terminated, you will waive the right to the discount and pay the advertised Membership Amount or Monthly Membership Amount if you later choose to re-join Posture London.
Memberships can only be terminated when the contract has ended and all agreed payments have been made for the full length of the contract. You agree to give one months notice to Posture London in writing if you wish to terminate your membership after all of the auto pays have been made. Please contact us if you need to pause a membership for any reason, if it is due to illness/injury/pregnancy and we will review membership suspension charges on an individual basis.
Package Terms
Each package has an individual expiry period. Please check before purchasing. Classes/sessions must be attended by each packages expiration date.
Extension & Refund Policy
We do not offer any other types refunds or extensions to any packs/sessions unless required by law, or in special circumstances regarding a medical condition arising, with medical certification from a qualified and practicing medical health practitioner being provided to Posture London by email; info@posturelondon.com. If an account is paused then reactivated, the expiration timeframe will be adjusted accordingly and apply from that reactivation date forward. Cancelled by Posture London: Full refunds will be offered if a class is cancelled by us.
Cancellation Policy
Posture London offers small, boutique-sized classes, which can fill quickly preventing others from being able to book into the class. Consequently, a 24-hour cancellation policy provides a fair opportunity for all clients to attend at a time suitable to them.
To prevent loss of class credit, a group class booking must be cancelled at least 24 hours before class start time.
If the class is cancelled 24 hours or more before class start time, class credit will be returned to your account.
If the class is cancelled less than 24 hours before class start time, class credit will be forfeited and a late cancellation fee of £5 will be charged account. This is for ANY cancellation reason including, but not limited to, sickness, COVID -19, injury, traffic, accidental bookings, multiple bookings or transportation issues.
If a you are a no-show to any booked classes, a no-show fee of £12 will be charged to your account. This is for ANY no-show reason including, but not limited to, sickness, COVID -19, injury, traffic, accidental bookings, multiple bookings or transportation issues.
If any provision of these terms and conditions at any time becomes void, voidable, or unenforceable, the remaining provisions will continue to have full force and effect. A party’s failure or delay to exercise a power or right under these terms and conditions does not constitute a waiver of that party’s power or right.
Change of Trainer
We reserve the right to change trainers at any given time without notifying the client. It will be reflected on the schedule as soon as possible.
Waitlist Procedure
Clients can add themselves to a waitlist for a full class. If someone cancels before the 24 hours you will be automatically added to the class and notified via email. If there is a late cancellation less than 24 hours before a class, then you will not be added automatically. Clients will then only be able to manually add if that space is available.
Equipment
Socks: It is compulsory to wear grip socks in our classes. If you do not purchase your own they are available for purchase at the studio for £15.
Payment: For health safety and security reasons we do not accept cash at our studio. Please make sure you have an updated credit or debit card on your account to make any in studio purchases.
Health & Safety
Posture London is committed to your health and well-being. We are dedicated to providing you with a clean & hygienic environment so that you can exercise safely within our studio. Everyone will be provided with products to sanitize their area after their class session, and are required to wipe down their work out area and equipment.
The health of our clients is of the utmost importance to us, so if you feel sick or believe that you may have been exposed to COVID, we kindly request that you cancel your session and recommend you follow UKGOV guidelines on self-isolation before returning to the studio.
Client Responsibility
If you have contracted a communicable disease, such as COVID-19 or any other, please ensure you have written clearance from a medical practitioner that you have been cleared to partake in group exercise.
Age Restrictions
Posture London equires clients to be a minimum of 16 years of age to partake in our group classes. Children under the age of 16 cannot take part in group classes and are not permitted to enter the studio or be left alone in the waiting area.
Pregnancy
Clients can continue attending classes/sessions at Posture London if they are already regular clients and have been practicing Pilates at our studio before their pregnancy for a reasonable amount of time. We still ask that they obtain clearance from their medical advisor and share with us at info@posturelondon.com, and only book into Posture Partum classes to receive the proper modifications for certain exercises. Brand new clients are not permitted to start any group classes during pregnancy.
Class attendance
• All clients are required to be signed in by the instructor before commencing the class.
• If you are more than 10 minutes late to class, you may not be able to attend the class. This is due to consideration of the trainer, other clients, and the importance of warm-up. This decision will be at the discretion of the Posture London trainer.
• Posture London owners and/or trainers reserve the right to restrict clients to certain classes or exercises in view of ‘best practices & safety for the client. We also reserve the right to refuse client participation in classes who require medical clearance to exercise and do not provide appropriate supporting documentation.
Session attendance
• All clients are required to be signed in by the instructor before commencing the class.
• If you are more than 10 minutes late to a session, you may not be able to attend the session. This is due to consideration of the trainer, other clients, and the importance of warm-up. This decision will be at the discretion of the Posture London trainer.
• Posture London owners and/or trainers reserve the right to restrict clients to certain classes or exercises in view of ‘best practices & safety for the client. We also reserve the right to refuse client participation in sessions who require medical clearance to exercise and do not provide appropriate supporting documentation.
Acknowledgments
You acknowledge and agree that:
1. You are in a suitable physical condition to participate in classes/sessions;
2. You are not suffering from any physical conditions which may be exacerbated by participation in classes/sessions;
3. You will disclose all known pre-existing physical conditions to Posture London Management before participating in classes/sessions;
4. Participating in physical exercise in connection with classes may increase the risk that you suffer physical injury or harm, and you assume and accept liability for such risk, injury and harm entirely;
5. You have not relied on any warranty, representation, or statement, whether oral or written, made by Posture London or any of its agents relating to or in connection with the subject matter of these terms and conditions.
Privacy & Security Policy – Commitment to Data Security
Your personally identifiable information is kept secure. Only authorised employees, agents, and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from our sites allow you to opt-out of further mailings.
Posture London Ltd. will never sell trade, rent, exchange, or otherwise share your personal information with any other person, company, or organisation.